AI Disclosure

1. Where we use AI

You may interact with AI through:

• The AI phone assistant that may answer calls to +18038390408
• Automated SMS responses for confirmations and rescheduling
• Internal summarization and transcription of calls for our records

2. Who provides the AI

The AI capabilities are provided by MeraFlow LLC (the platform operator) as a processor on behalf of Star Appliance Repair. The platform uses these AI sub-processors:

• Vapi — real-time voice orchestration for AI-answered calls
• OpenAI — language models; on some lines also the real-time voice of the assistant
• Google — Gemini models that transcribe and summarize recorded calls and voicemails and review call quality
• Deepgram — speech-to-text transcription during AI-answered calls
• ElevenLabs — text-to-speech voice synthesis
• Twilio — the phone line itself: calls, call recordings, voicemail and text messages

These providers process your conversation data to provide the service, under their own terms and their agreements with MeraFlow LLC. Neither we nor MeraFlow LLC use your conversations to train AI models, and we do not sell or license them to anyone for that purpose.

3. What the AI does — and does not do

The AI assistants can:

• Greet you, answer common questions, and explain services
• Collect basic information about your service need
• Book, reschedule, or cancel appointments within standard rules
• Send confirmations and reminders
• Transfer to a human team member at your request

The AI assistants do NOT make material decisions, including:

• Accepting or refusing service
• Setting final pricing (the AI may quote standard rates; binding pricing is confirmed by a human technician or estimator)
• Determining credit or financing eligibility
• Making warranty, refund, or dispute decisions
• Diagnosing safety-critical issues

Any decision that materially affects your purchase, eligibility, or rights is reviewed and made by a human at Star Appliance Repair.

4. Call recording and transcripts

Calls to +18038390408 may be answered by our AI assistant. Calls are recorded and transcribed for quality, training, and record-keeping. The call begins with a notice that it may be recorded. The assistant is configured to tell you it is an AI assistant if you ask whether you are speaking with a person. If you do not want your call recorded, you may end the call and contact us another way — for example, by email at info@aplncrep.com.

You may request a copy or deletion of your call recording by emailing info@aplncrep.com, subject to retention obligations.

5. Your right to a human

At any time during an AI conversation, you may:

• Say or type "transfer to a human", "agent", or "representative"
• Call +18038390408 during business hours and ask for a person
• Email info@aplncrep.com for non-urgent inquiries

6. Limitations and accuracy

AI assistants can make mistakes. Information from the AI is not a substitute for an in-person diagnosis or technical inspection. Verify anything important with our team. If AI output conflicts with a written quote, invoice, or contract from us, the written document controls.

7. Data retention for AI conversations

Call recordings are kept for 120 days and then deleted automatically. Transcripts and call summaries are kept with our service records, as described in the Data Retention section of our Privacy Policy. A recording tied to an open dispute or legal hold may be kept longer as required. Aggregated, anonymized usage statistics may be kept longer for quality improvement.

8. Children

Our AI assistants are not directed to children under 13 and should not be used by them. If a child interacts with the AI, the conversation will be deleted upon request to info@aplncrep.com.

9. Contact

Questions or concerns about AI use on this site? Contact Star Appliance Repair at info@aplncrep.com. For platform-level AI questions, contact privacy@merafix.com.