GoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
24/7/365 Emergency
Cooktop Repair in Matthews, NC
Same-day service from Star Appliance Repair — licensed and insured, all major brands.
Licensed & Insured
2014
Serving Since
6-Month Warranty
24/7/365 emergency response
Office hours Mon–Fri 8am–7pm · Sat 9am–4pm · Sun Closed (EDT)
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Washers & Dryers
Service call is FREE with any repair$0 diagnostic when we do the work.
2014
Serving Since
24/7/365
Emergency
Request Service
Appliance Down? Instant SMS & Email Confirmation.
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher locks in your tech's exact arrival time within 1 business hour. Live tracking link in every message.
Service call from $99 — waived when you proceed with the repair
When your cooktop in Matthews stops performing as expected, Star Appliance Repair is here to help. We understand that a functional cooktop is central to daily life, whether you're preparing a family meal or hosting guests. Our experienced technicians provide professional cooktop repair services throughout Matthews and surrounding areas, including neighborhoods like Wesley Chapel and Lake Park. We service a range of premium brands, including Cove, Smeg, Marvel, Speed Queen, and Capital, ensuring that your high-end appliance receives the care it deserves. Recognizing that Matthews is a suburb of Charlotte with a higher median household income, we aim to deliver a premium service experience. Our commitment to transparent pricing means the diagnostic fee is applied to your repair, so you know the cost upfront with no surprises. Beyond residential kitchens, we also have the capability to service commercial and restaurant kitchen appliances. Trust Star Appliance Repair for reliable and efficient cooktop solutions right here in the heart of Mecklenburg County.
Licensed
Updated
Our trucks & technicians
Common Cooktop Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
Burner won't ignite
One or more burners on your cooktop fail to light when the control knob is turned. This can occur with electric coil, induction, or gas burners, each presenting unique diagnostic challenges.
Uneven heating
A burner heats inconsistently, either cycling on and off too frequently or not reaching the desired temperature. This symptom often points to an issue with the heating element or internal controls.
Surface element not working
A specific electric heating element or gas burner is completely non-functional. This could be due to a faulty element, wiring issue, or a problem with the burner switch.
Control panel issues
The digital display or physical buttons on your cooktop's control panel are unresponsive, flickering, or showing error codes. This often indicates a problem with the electronic control board.
Gas smell
A faint or strong odor of gas is detected when the cooktop is in use or even when it's off. This is a critical symptom that requires immediate attention due to safety concerns.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Gas odor detected
If you detect any smell of natural gas, turn off the cooktop immediately, ventilate the area, and evacuate if the smell is strong. Do not operate any electrical switches or appliances. Call us from a safe distance.
Electrical burning smell
A burning smell, especially accompanied by smoke or sparks from the cooktop, indicates a serious electrical issue. Disconnect power to the appliance at the breaker box and contact us right away.
Water leakage
Significant water pooling around or under the cooktop, beyond normal cooking spills, could signal an internal leak. This may require professional assessment to prevent further damage.
Cooktop Repair in Matthews
Matthews residents and businesses count on Star Appliance Repair for fast, reliable cooktop repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, NC. Don't see yours? Call or book — we may still serve you.
28104
Brands We Service in Matthews
Bertazzoni
BlueStar
GE Monogram
True
GE Profile
Insignia
Dometic
Norcold
Furrion
Everchill
RecPro
Danby
Midea
Hisense
Avanti
Magic Chef
Galanz
Black+Decker
Vissani
Criterion
Arctic King
Element
RCA
Emerson
Igloo
Levella
Roper
Why Star Appliance Repair?
Serving Matthews and nearby areas
Same-day appointments available
Licensed & Insured technicians
transparent service-call pricing (applied to repair)
Genuine OEM parts used
Frequently Asked Questions
How quickly can Star Appliance Repair service my cooktop in Matthews?
We offer same-day service appointments for your convenience. Our team is also available 24/7 for emergency repairs, and we provide weekend service, ensuring your cooktop can be repaired quickly, even outside of typical business hours.
What brands of cooktops do you service?
Star Appliance Repair services a variety of premium cooktop brands. Our technicians are trained to handle repairs for Cove, Smeg, Marvel, Speed Queen, and Capital appliances, among others. We ensure specialized care for your specific model.
Are your technicians experienced and certified?
Our team consists of experienced appliance repair professionals dedicated to providing quality service. While we don't hold specific factory certifications, our technicians have extensive hands-on experience with a wide range of cooktop issues and brands.
How does your transparent pricing work for cooktop repairs?
We believe in straightforward pricing. Our service call fee is applied directly towards the cost of your cooktop repair. You'll receive a detailed quote after our technician diagnoses the issue, ensuring you approve the cost before any work begins.
Which areas of Matthews does Star Appliance Repair service?
We proudly serve the entire city of Matthews, including neighborhoods such as Wesley Chapel, Matthews Commercial Historic District, Lake Park, and Providence. We also extend our services to nearby cities like Charlotte and Monroe.
Explore more
Brands we service in this city
How our repair process works
Five steps from your first call to the warranty receipt. No surprises.
- 1
Inspection
Your technician examines the appliance, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
- 2
Diagnostics
Targeted tests on the failing subsystem (compressor, control board, heating element, motor, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
- 3
Fix decision
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
- 4
Operational test
After the repair we run the appliance through its normal cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
- 5
Warranty + consultation
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the appliance's life (filter cleaning, drain maintenance, etc.) — included free.
What our customers say
Excellent4.7Verified Google Reviews
GoogleGoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
GoogleCalled Star appliance when our 5 year old Lg refrigerator went out. Had waited two days for lg to send a repair company out and the other company never showed up. I called star and Sean was at our house that afternoon. He dealt with lg, handled the warranty…
GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
Hours of Operation(all times EDT)
Mon8am–7pm EDT
Tue8am–7pm EDT
Wed8am–7pm EDT
Thu8am–7pm EDT
Fri8am–7pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving local cities within our SC + NC service area
Not sure if we cover you? Call us.
SC
NC
Fort MillCharlotte, NCRock HillIndian LandMatthews, NCWaxhaw, NC
Neighborhoods we serve
Myers Park · Pharr Acres · Briarcliff · Cotswold · Eastover · Colonial Heights · Crescent Heights · Mason Oaks · Lionsgate · Cherry · Kimbrell Crossing · The Meadows
Appliance Down? Instant SMS & Email Confirmation.
Star Appliance Repair — licensed & insured, same-day available. Tech arrival time confirmed within 1 business hour.