Same-day service from Star Appliance Repair — licensed, all major brands.
Licensed
Serving Since
180-Day Warranty
Office hours Mon–Fri 8am–7pm · Sat 9am–4pm · Sun Closed (EDT)
Service call is FREE with any repair$0 diagnostic when we do the work.
2014
Serving Since
24/7/365
Emergency
Request Service
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher confirms your tech's exact arrival time. Live tracking link in every message.
Service call from $99 — waived when you proceed with the repair
When your cooktop in Matthews stops performing as expected, Star Appliance Repair is here to help. We understand that a functional cooktop is central to daily life, whether you're preparing a family meal or hosting guests. Our experienced technicians provide professional cooktop repair services throughout Matthews and surrounding areas, including neighborhoods like Wesley Chapel and Lake Park. We service a range of premium brands, including Cove, Smeg, Marvel, Speed Queen, and Capital, ensuring that your high-end appliance receives the care it deserves. Recognizing that Matthews is a suburb of Charlotte with a higher median household income, we aim to deliver a premium service experience. Our commitment to transparent pricing means the diagnostic fee is applied to your repair, so you know the cost upfront with no surprises. Beyond residential kitchens, we also have the capability to service commercial and restaurant kitchen appliances. Trust Star Appliance Repair for reliable and efficient cooktop solutions right here in the heart of Mecklenburg County.
Updated
If you're noticing any of these, it's time for a diagnostic.
One or more burners on your cooktop fail to light when the control knob is turned. This can occur with electric coil, induction, or gas burners, each presenting unique diagnostic challenges.
A burner heats inconsistently, either cycling on and off too frequently or not reaching the desired temperature. This symptom often points to an issue with the heating element or internal controls.
A specific electric heating element or gas burner is completely non-functional. This could be due to a faulty element, wiring issue, or a problem with the burner switch.
The digital display or physical buttons on your cooktop's control panel are unresponsive, flickering, or showing error codes. This often indicates a problem with the electronic control board.
A faint or strong odor of gas is detected when the cooktop is in use or even when it's off. This is a critical symptom that requires immediate attention due to safety concerns.
A handful of symptoms that mean it's time to stop and bring in a pro.
If you detect any smell of natural gas, turn off the cooktop immediately, ventilate the area, and evacuate if the smell is strong. Do not operate any electrical switches or appliances. Call us from a safe distance.
A burning smell, especially accompanied by smoke or sparks from the cooktop, indicates a serious electrical issue. Disconnect power to the appliance at the breaker box and contact us right away.
Significant water pooling around or under the cooktop, beyond normal cooking spills, could signal an internal leak. This may require professional assessment to prevent further damage.
Matthews residents and businesses count on Star Appliance Repair for fast, reliable cooktop repair. Whether you have an emergency breakdown or need routine maintenance, our technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Our technicians cover the following ZIP codes in Matthews, NC. Don't see yours? Call or book — we may still serve you.
We offer same-day service appointments for your convenience. Our team is also available 24/7 for emergency repairs, and we provide weekend service, ensuring your cooktop can be repaired quickly, even outside of typical business hours.
Star Appliance Repair services a variety of premium cooktop brands. Our technicians are trained to handle repairs for Cove, Smeg, Marvel, Speed Queen, and Capital appliances, among others. We ensure specialized care for your specific model.
Our team consists of experienced appliance repair professionals dedicated to providing quality service. While we don't hold specific factory certifications, our technicians have extensive hands-on experience with a wide range of cooktop issues and brands.
We believe in straightforward pricing. Our service call fee is applied directly towards the cost of your cooktop repair. You'll receive a detailed quote after our technician diagnoses the issue, ensuring you approve the cost before any work begins.
We proudly serve the entire city of Matthews, including neighborhoods such as Wesley Chapel, Matthews Commercial Historic District, Lake Park, and Providence. We also extend our services to nearby cities like Charlotte and Monroe.
Five steps from your first call to the warranty receipt. No surprises.
Your technician examines the appliance, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
Targeted tests on the failing subsystem (compressor, control board, heating element, motor, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
After the repair we run the appliance through its normal cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the appliance's life (filter cleaning, drain maintenance, etc.) — included free.
GoogleSean was great. He explained everything, was kind and respectful. He really went out of his way not only to repair my dryer but made sure everything went back in place and ready to go. Thanks Sean you truly are a gentleman. I recommend 5 star excellent servic…
GoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
GoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
GoogleCalled Star appliance when our 5 year old Lg refrigerator went out. Had waited two days for lg to send a repair company out and the other company never showed up. I called star and Sean was at our house that afternoon. He dealt with lg, handled the warranty…
GoogleToday we replaced my garbage disposal. I think it was the fifth time I called Sean in the past six years. They are competent and price is sensible, but I always call Star because I trust them. Twice in the past they advised me to spend a little more and rep…
GoogleWow. Same day service, extremely detailed and clean! Honest, reliable! Even had to come back for an extra issue and took care of that as well! This was for our LG fridge…but there will be more for sure! Our new go-to appliance guy!
Service Area
Serving local cities within our SC + NC service area
Not sure if we cover you? Call us.
Neighborhoods we serve
Wesley Chapel · Matthews Commercial Historic District · Lake Park · Providence
Star Appliance Repair — licensed. We confirm your tech's arrival time.
