Same-day service from Star Appliance Repair — licensed, all major brands.
Licensed
Serving Since
180-Day Warranty
Office hours Mon–Fri 8am–7pm · Sat 9am–4pm · Sun Closed (EDT)
Service call is FREE with any repair$0 diagnostic when we do the work.
2014
Serving Since
24/7/365
Emergency
Request Service
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher confirms your tech's exact arrival time. Live tracking link in every message.
Service call from $99 — waived when you proceed with the repair
For residents of Matthews, NC, experiencing issues with a malfunctioning washing machine can be a significant disruption to daily life. Star Appliance Repair understands the urgency and offers prompt, reliable washer repair services throughout the Matthews area. Since opening our doors in 2014, we have dedicated ourselves to providing expert service for a range of high-end and specialized brands, including Cove, Smeg, Marvel, Speed Queen, and Capital. Our experienced technicians are equipped to handle common and complex washer problems, ensuring your appliance is back to optimal performance quickly. We know that in a community like Matthews, with its blend of established neighborhoods like Providence and newer developments, having a dependable appliance is crucial. Our commitment extends beyond just repairs; we focus on transparent communication and upfront pricing. You will always know the cost of service before any work begins, and that diagnostic fee is applied to your repair if you proceed. This honest approach is central to our service philosophy. We also extend our professional capabilities to servicing commercial and restaurant kitchen appliances, recognizing the diverse needs of the Matthews business community. Whether you're dealing with a washer that won't drain, is making unusual noises, or exhibiting any other symptom, Star Appliance Repair is your local, trusted partner for efficient and effective solutions. We are proud to serve Matthews and its surrounding areas, including nearby Charlotte, ensuring that top-quality appliance repair is always within reach.
Updated
If you're noticing any of these, it's time for a diagnostic.
The washer completely refuses to power on, showing no lights or activity. This can be frustrating, especially when laundry needs to be done promptly. It prevents any cycle from beginning, leaving you with a pile of dirty clothes.
Water remains in the drum after the cycle has finished, indicating a draining issue. This symptom can leave clothes soaking wet and prevent the spin cycle from completing properly, often signaling a blockage or pump problem.
The machine fills with water and agitates, but the drum fails to spin at the end of the cycle. This results in clothes that are still very wet, even after attempting a wash. It often points to drive system or belt issues.
Unusual banging, grinding, or squealing sounds occur during the wash or spin cycles. These noises can indicate that something is loose inside the drum, that the bearings are failing, or that the motor is under strain.
The washer shakes violently during the spin cycle, often moving across the floor. This can be caused by an unbalanced load, but persistent shaking may signal issues with the suspension system or leveling feet.
A handful of symptoms that mean it's time to stop and bring in a pro.
If you detect a burning smell originating from your washing machine, immediately unplug the unit. This could indicate an electrical short or overheating component, posing a significant fire risk.
A small drip might be manageable, but if your washer is leaking a large amount of water, shut off the water supply to the machine and unplug it. Excessive flooding can cause water damage and electrical hazards.
Matthews residents and businesses count on Star Appliance Repair for fast, reliable washer repair. Whether you have an emergency breakdown or need routine maintenance, our technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Our technicians cover the following ZIP codes in Matthews, NC. Don't see yours? Call or book — we may still serve you.
We offer same-day service for most washer repairs and are available for emergency calls 24/7. Our goal is to get your washing machine back to full working order as soon as possible, minimizing disruption to your household.
Star Appliance Repair services a variety of premium washer brands, including Cove, Smeg, Marvel, Speed Queen, and Capital. If you have a different brand, please contact us to confirm if we can assist with your specific model.
Our technicians are licensed and have been repairing appliances in the Fort Mill area since 2014. They possess extensive experience with a wide range of washer makes and models, ensuring professional and effective service.
We practice transparent pricing. You'll receive a clear quote for the service call before we begin any work. This diagnostic fee is then applied towards the total cost of the repair if you decide to move forward with it.
Yes, Star Appliance Repair proudly serves numerous neighborhoods within Matthews, including Lake Park. We also extend our services to nearby cities like Charlotte and Monroe, ensuring comprehensive coverage for our valued customers.
Five steps from your first call to the warranty receipt. No surprises.
Your technician examines the appliance, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
Targeted tests on the failing subsystem (compressor, control board, heating element, motor, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
After the repair we run the appliance through its normal cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the appliance's life (filter cleaning, drain maintenance, etc.) — included free.
GoogleSean was great. He explained everything, was kind and respectful. He really went out of his way not only to repair my dryer but made sure everything went back in place and ready to go. Thanks Sean you truly are a gentleman. I recommend 5 star excellent servic…
GoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
GoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
GoogleCalled Star appliance when our 5 year old Lg refrigerator went out. Had waited two days for lg to send a repair company out and the other company never showed up. I called star and Sean was at our house that afternoon. He dealt with lg, handled the warranty…
GoogleToday we replaced my garbage disposal. I think it was the fifth time I called Sean in the past six years. They are competent and price is sensible, but I always call Star because I trust them. Twice in the past they advised me to spend a little more and rep…
GoogleWow. Same day service, extremely detailed and clean! Honest, reliable! Even had to come back for an extra issue and took care of that as well! This was for our LG fridge…but there will be more for sure! Our new go-to appliance guy!
Service Area
Serving local cities within our SC + NC service area
Not sure if we cover you? Call us.
Neighborhoods we serve
Wesley Chapel · Matthews Commercial Historic District · Lake Park · Providence
Star Appliance Repair — licensed. We confirm your tech's arrival time.
