GoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
24/7/365 Emergency
Sub-Zero Appliance Repair Specialists in Fort Mill, SC
Same-day Sub-Zero repair from Star Appliance Repair — licensed and insured.
Licensed & Insured
2014
Serving Since
6-Month Warranty
24/7/365 emergency response
Office hours Mon–Fri 8am–7pm · Sat 9am–4pm · Sun Closed (EDT)
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Washers & Dryers
Service call is FREE with any repair$0 diagnostic when we do the work.
2014
Serving Since
24/7/365
Emergency
Request Service
Appliance Down? Instant SMS & Email Confirmation.
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher locks in your tech's exact arrival time within 1 business hour. Live tracking link in every message.
Service call $125 — waived when you proceed with the repair
When your Sub-Zero refrigerator or freezer isn't performing optimally, Star Appliance Repair is here to help. As a trusted local business serving Fort Mill, Charlotte, Matthews, and Waxhaw, we understand the importance of keeping your high-end refrigeration systems running smoothly. While we service Sub-Zero appliances, our experienced technicians also service a variety of other premium brands, including Cove, Smeg, Marvel, and Speed Queen, ensuring comprehensive care for your kitchen. We are committed to providing clear, upfront communication about our services, which is why we offer transparent pricing. You'll receive a detailed quote before any work begins, with no hidden fees to worry about. Our straightforward approach means the service call fee is applied directly to your repair if you choose to proceed, making the diagnostic process cost-effective. Whether it's a routine check-up or an unexpected issue, our team is equipped to handle your Sub-Zero appliance needs efficiently. We also recognize that sometimes commercial kitchen appliances require specialized attention, and we are equipped to handle those needs as well, ensuring all your refrigeration demands are met with professionalism and expertise.
Licensed
Updated
Our trucks & technicians
Common Sub-Zero appliance repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Not cooling properly
The most common symptom is a refrigerator or freezer that is not maintaining the desired temperature. This can manifest as food spoiling faster than usual or ice cream not staying frozen.
Excessive frost buildup
An unusual amount of frost accumulating in the freezer or refrigerator compartment can indicate a problem with the defrost system or door seals. This can reduce cooling efficiency and take up valuable storage space.
Strange noises
Hearing unusual sounds like buzzing, humming, or clicking that are louder or more frequent than normal can signal an issue with the compressor, fan motor, or defrost timer.
Water leaking
Leaks inside or outside the appliance may indicate a clogged defrost drain, a faulty water inlet valve for ice makers, or damaged refrigerant lines.
Ice maker not working
If your Sub-Zero's ice maker isn't producing ice or is producing it very slowly, it could be due to a frozen water line, a malfunctioning valve, or a problem with the ice maker unit itself.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Electrical burning smell
If you detect a burning smell, especially one that seems electrical in nature, it could indicate a serious issue with the appliance's wiring or components. It is safest to disconnect power and call a professional immediately.
Significant water leakage
While minor condensation can occur, a large or rapidly growing water leak could signify a major plumbing issue or a refrigerant leak, which requires immediate attention from a trained technician.
Sub-Zero Appliance Types We Repair
Sub-Zero Refrigerator RepairSub-Zero Freezer RepairSub-Zero Dryer RepairSub-Zero Stove RepairSub-Zero Cooktop RepairSub-Zero Oven RepairSub-Zero Range RepairSub-Zero RV Appliance RepairSub-Zero Commercial Oven RepairSub-Zero Appliance RepairSub-Zero Washer RepairSub-Zero Ice Maker RepairSub-Zero Wine Cooler RepairSub-Zero Commercial Kitchen Appliance RepairSub-Zero Commercial Refrigerator RepairSub-Zero Commercial Freezer Repair
Common Sub-Zero Problems We Fix
Appliance not cooling or heating properly
Error codes on display panel
Unusual noises during operation
Water leaking or pooling
Ice maker not functioning
Control board failures
Door seal or gasket deterioration
Compressor or motor issues
Pricing & Estimates
Service call $125 — waived when you proceed with the repair. We provide a written estimate before starting any repair. We use genuine Sub-Zero OEM parts wherever possible to ensure compatibility and longevity.
Why Choose Star Appliance Repair for Sub-Zero?
Premium SpecialtySub-Zero Error Codes
Seeing a code on the display? We list 30 Sub-Zero error codes with what each one means and whether it needs a technician.
View Sub-Zero error codes →Other Brands We Service
Frequently Asked Questions
Do you specialize in repairing Sub-Zero appliances?
Yes, Star Appliance Repair has extensive experience servicing Sub-Zero refrigerators and freezers. Our technicians are trained to diagnose and repair the specific cooling systems and advanced features that Sub-Zero appliances are known for, ensuring quality service for these premium units.
How quickly can you repair my Sub-Zero appliance?
We offer same-day service for urgent Sub-Zero appliance issues. Our team is also available for emergency repairs 24/7, including weekends. We strive to address your cooling needs as promptly as possible to minimize disruption.
What areas do you service?
Star Appliance Repair proudly serves Fort Mill, Charlotte, Matthews, and Waxhaw. If you are located in these areas and need Sub-Zero appliance service, please don't hesitate to reach out to schedule an appointment with our team.
How does your pricing work?
We believe in transparent pricing. You'll receive a clear, upfront quote after our technician diagnoses the issue, before any repair work begins. Our service call fee is applied toward the cost of the repair if you decide to move forward with the service.
What kind of warranty do you offer?
We stand behind our repair work with a comprehensive warranty on parts and labor. The specifics of the warranty can be discussed with our technician after the diagnosis, providing you with peace of mind for your Sub-Zero appliance repair.
Explore more
We are an independent appliance repair service and are not affiliated with, authorized by, sponsored by, or endorsed by Sub-Zero or its parent manufacturer.Sub-Zero and all related trademarks are the property of their respective owners. Use of brand names is for informational and identification purposes only and does not imply any endorsement.
How our repair process works
Five steps from your first call to the warranty receipt. No surprises.
- 1
Inspection
Your technician examines the appliance, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
- 2
Diagnostics
Targeted tests on the failing subsystem (compressor, control board, heating element, motor, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
- 3
Fix decision
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
- 4
Operational test
After the repair we run the appliance through its normal cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
- 5
Warranty + consultation
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the appliance's life (filter cleaning, drain maintenance, etc.) — included free.
What our customers say
Excellent4.7Verified Google Reviews
GoogleGoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
GoogleCalled Star appliance when our 5 year old Lg refrigerator went out. Had waited two days for lg to send a repair company out and the other company never showed up. I called star and Sean was at our house that afternoon. He dealt with lg, handled the warranty…
GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
Hours of Operation(all times EDT)
Mon8am–7pm EDT
Tue8am–7pm EDT
Wed8am–7pm EDT
Thu8am–7pm EDT
Fri8am–7pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving local cities within our SC + NC service area
Not sure if we cover you? Call us.
SC
NC
Fort MillCharlotte, NCRock HillIndian LandMatthews, NCWaxhaw, NC
Neighborhoods we serve
Myers Park · Pharr Acres · Briarcliff · Cotswold · Eastover · Colonial Heights · Crescent Heights · Mason Oaks · Lionsgate · Cherry · Kimbrell Crossing · The Meadows
Appliance Down? Instant SMS & Email Confirmation.
Star Appliance Repair — licensed & insured, same-day available. Tech arrival time confirmed within 1 business hour.