Same-day Sub-Zero repair from Star Appliance Repair — licensed.
Licensed
Serving Since
180-Day Warranty
Office hours Mon–Fri 8am–7pm · Sat 9am–4pm · Sun Closed (EDT)
Service call is FREE with any repair$0 diagnostic when we do the work.
2014
Serving Since
24/7/365
Emergency
Request Service
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher confirms your tech's exact arrival time. Live tracking link in every message.
Service call $125 — waived when you proceed with the repair
Star Appliance Repair is your dedicated local provider for expert Sub-Zero appliance service in Matthews. We understand the investment you've made in premium refrigeration and are committed to ensuring your Sub-Zero performs flawlessly. Our technicians possess extensive experience with the intricate cooling systems and advanced features that define the Sub-Zero brand. While we focus on high-end refrigeration like Sub-Zero, our team also has the capability to service commercial and restaurant kitchen appliances, ensuring a broad range of needs can be met. We pride ourselves on a transparent pricing model, meaning you'll receive a clear understanding of costs before any work begins, with the service call fee applied directly to your repair. Whether you're in the heart of Matthews or a nearby neighborhood like Wesley Chapel or Lake Park, our goal is to provide reliable, professional service that maintains the integrity and longevity of your Sub-Zero appliances. We are committed to delivering exceptional care for discerning homeowners throughout the area.
Updated
If you're noticing any of these, it's time for a diagnostic.
If your Sub-Zero refrigerator or freezer is not maintaining the set temperature, it can lead to food spoilage. This symptom often indicates an issue with the cooling system, such as the compressor, evaporator fan, or refrigerant levels.
An unusual accumulation of frost inside your Sub-Zero unit can impede its efficiency and cooling capacity. This often points to a problem with the defrost system, including the heater, thermostat, or defrost timer.
Unfamiliar sounds like buzzing, humming, rattling, or clicking coming from your Sub-Zero appliance can signal various mechanical issues. These noises might relate to the condenser fan, compressor, or internal components that require attention.
Finding water pooling around or inside your Sub-Zero refrigerator or freezer is a concern. This commonly stems from a clogged defrost drain, a faulty water inlet valve, or a damaged ice maker line.
If your Sub-Zero's built-in ice maker has stopped producing ice or is dispensing poorly, it could be due to several factors. These range from a frozen water line to a malfunctioning temperature sensor or the ice maker unit itself.
A handful of symptoms that mean it's time to stop and bring in a pro.
If you detect a burning odor, especially accompanied by visible smoke, immediately unplug the appliance. This indicates a serious electrical fault that requires professional assessment to prevent fire hazards.
While minor condensation can occur, substantial water pooling inside or outside the unit may signal a significant plumbing or drainage issue. Prompt attention is needed to prevent water damage to your flooring and cabinetry.
transparent service-call pricing (applied to repair). We provide a written estimate before starting any repair. Parts are matched to your Sub-Zero model before we order them.
Our technicians cover the following ZIP codes in Matthews, NC. Don't see yours? Call or book — we may still serve you.
Yes, Star Appliance Repair has a strong focus on high-end refrigeration brands, including Sub-Zero. Our technicians are experienced with the specific technologies and engineering that go into Sub-Zero units, ensuring precise and effective repairs for your investment.
We offer same-day service appointments for urgent Sub-Zero issues. Our team is also available for emergency repairs 24/7, including weekends, to address critical situations and minimize disruption to your home.
We proudly serve Matthews and surrounding communities, including Charlotte, Concord, Huntersville, and Monroe. You can also find our experienced technicians assisting residents in neighborhoods such as Wesley Chapel, Matthews Commercial Historic District, Lake Park, and Providence.
Our pricing is transparent and straightforward. We provide a clear quote after diagnosing the issue, and the initial service call fee is always applied towards the cost of your repair. This ensures you know the full cost before we begin any work.
We stand behind the quality of our work. While specific warranty details may vary depending on the parts and labor involved, we are committed to ensuring your satisfaction and the lasting performance of your Sub-Zero appliance after our service.
We are an independent appliance repair service and are not affiliated with, authorized by, sponsored by, or endorsed by Sub-Zero or its parent manufacturer.Sub-Zero and all related trademarks are the property of their respective owners. Use of brand names is for informational and identification purposes only and does not imply any endorsement.
Five steps from your first call to the warranty receipt. No surprises.
Your technician examines the appliance, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
Targeted tests on the failing subsystem (compressor, control board, heating element, motor, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
After the repair we run the appliance through its normal cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the appliance's life (filter cleaning, drain maintenance, etc.) — included free.
GoogleSean was great. He explained everything, was kind and respectful. He really went out of his way not only to repair my dryer but made sure everything went back in place and ready to go. Thanks Sean you truly are a gentleman. I recommend 5 star excellent servic…
GoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
GoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
GoogleCalled Star appliance when our 5 year old Lg refrigerator went out. Had waited two days for lg to send a repair company out and the other company never showed up. I called star and Sean was at our house that afternoon. He dealt with lg, handled the warranty…
GoogleToday we replaced my garbage disposal. I think it was the fifth time I called Sean in the past six years. They are competent and price is sensible, but I always call Star because I trust them. Twice in the past they advised me to spend a little more and rep…
GoogleWow. Same day service, extremely detailed and clean! Honest, reliable! Even had to come back for an extra issue and took care of that as well! This was for our LG fridge…but there will be more for sure! Our new go-to appliance guy!
Service Area
Serving local cities within our SC + NC service area
Not sure if we cover you? Call us.
Neighborhoods we serve
Wesley Chapel · Matthews Commercial Historic District · Lake Park · Providence
Star Appliance Repair — licensed. We confirm your tech's arrival time.
