Same-day Jenn-Air repair from Star Appliance Repair — licensed.
Licensed
Serving Since
180-Day Warranty
Office hours Mon–Fri 8am–7pm · Sat 9am–4pm · Sun Closed (EDT)
Service call is FREE with any repair$0 diagnostic when we do the work.
2014
Serving Since
24/7/365
Emergency
Request Service
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher confirms your tech's exact arrival time. Live tracking link in every message.
Service call $125 — waived when you proceed with the repair
For residents of Matthews seeking expert repair for their Jenn-Air appliances, Star Appliance Repair offers professional and reliable service. We recognize the quality and intricate design of Jenn-Air products and are equipped to address their unique repair needs. Our commitment extends to transparent pricing; the initial service call fee is always applied towards the total cost of your repair, ensuring you know the full scope of charges upfront without any hidden surprises. This straightforward approach helps manage expectations for homeowners in Matthews and surrounding areas like Charlotte. Beyond residential Jenn-Air units, our skilled team also services commercial kitchen appliances, ensuring businesses can rely on their equipment functioning optimally. We pride ourselves on delivering prompt and efficient service, aiming to resolve your appliance issues with minimal disruption to your day.
Updated
If you're noticing any of these, it's time for a diagnostic.
The refrigerator or freezer section may not be reaching the set temperature, leading to food spoilage. This can manifest as excessive frost buildup or a lack of cold air circulation within the compartments.
The oven may fail to preheat, not reach the desired temperature, or cycle on and off erratically. This impacts baking and roasting consistency, making it difficult to cook meals accurately.
One or more gas or electric burners on your Jenn-Air cooktop may fail to ignite or heat up. This can be due to issues with the igniter, burner assembly, or electrical supply.
Dishes may come out with food particles, streaks, or soap residue. This could indicate problems with the water spray arms, detergent dispenser, or pump system.
Appliances like refrigerators or dishwashers might start making loud rattling, grinding, or buzzing sounds. These noises often point to internal component issues or obstructions.
A handful of symptoms that mean it's time to stop and bring in a pro.
If you detect a persistent burning smell, especially accompanied by smoke, from any appliance, immediately disconnect the power and contact a professional. This indicates a potentially hazardous electrical issue.
A major leak from your refrigerator or dishwasher can cause water damage. If the leak is substantial and cannot be contained, it's best to shut off the water supply and call for service.
transparent service-call pricing (applied to repair). We provide a written estimate before starting any repair. Parts are matched to your Jenn-Air model before we order them.
Our technicians cover the following ZIP codes in Matthews, NC. Don't see yours? Call or book — we may still serve you.
While we don't hold specific factory certifications for Jenn-Air, our technicians have extensive experience servicing a wide range of Jenn-Air models. We understand the nuances of these premium appliances and are well-equipped to diagnose and repair common issues, ensuring your Jenn-Air continues to perform at its best.
We understand appliance issues can be urgent. Star Appliance Repair offers same-day service and can often schedule emergency appointments. We aim to provide prompt assistance to get your Jenn-Air appliance back up and running as quickly as possible.
We proudly serve Matthews and the surrounding communities. This includes areas like Charlotte, Waxhaw, Concord, and Gastonia, as well as neighborhoods such as Wesley Chapel, Lake Park, and the Matthews Commercial Historic District.
Our pricing is transparent. There is a standard fee for the initial service call and diagnosis, which is then applied to the total cost of the repair. You will receive a clear quote before any work begins, with no hidden fees or unexpected charges.
Yes, we stand behind the quality of our work. All repairs performed by Star Appliance Repair come with a warranty, providing you with peace of mind. Please contact us for specific details regarding the warranty period for your particular repair.
We are an independent appliance repair service and are not affiliated with, authorized by, sponsored by, or endorsed by Jenn-Air or its parent manufacturer.Jenn-Air and all related trademarks are the property of their respective owners. Use of brand names is for informational and identification purposes only and does not imply any endorsement.
Five steps from your first call to the warranty receipt. No surprises.
Your technician examines the appliance, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
Targeted tests on the failing subsystem (compressor, control board, heating element, motor, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
After the repair we run the appliance through its normal cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the appliance's life (filter cleaning, drain maintenance, etc.) — included free.
GoogleSean was great. He explained everything, was kind and respectful. He really went out of his way not only to repair my dryer but made sure everything went back in place and ready to go. Thanks Sean you truly are a gentleman. I recommend 5 star excellent servic…
GoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
GoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
GoogleCalled Star appliance when our 5 year old Lg refrigerator went out. Had waited two days for lg to send a repair company out and the other company never showed up. I called star and Sean was at our house that afternoon. He dealt with lg, handled the warranty…
GoogleToday we replaced my garbage disposal. I think it was the fifth time I called Sean in the past six years. They are competent and price is sensible, but I always call Star because I trust them. Twice in the past they advised me to spend a little more and rep…
GoogleWow. Same day service, extremely detailed and clean! Honest, reliable! Even had to come back for an extra issue and took care of that as well! This was for our LG fridge…but there will be more for sure! Our new go-to appliance guy!
Service Area
Serving local cities within our SC + NC service area
Not sure if we cover you? Call us.
Neighborhoods we serve
Wesley Chapel · Matthews Commercial Historic District · Lake Park · Providence
Star Appliance Repair — licensed. We confirm your tech's arrival time.
