Same-day Thermador repair from Star Appliance Repair — licensed.
Licensed
Serving Since
180-Day Warranty
Office hours Mon–Fri 8am–7pm · Sat 9am–4pm · Sun Closed (EDT)
Service call is FREE with any repair$0 diagnostic when we do the work.
2014
Serving Since
24/7/365
Emergency
Request Service
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher confirms your tech's exact arrival time. Live tracking link in every message.
Service call $125 — waived when you proceed with the repair
When your high-end Thermador appliances in Matthews require expert attention, Star Appliance Repair is your trusted local provider. We understand the intricate engineering and premium performance that Thermador is known for, and our trained technicians are adept at diagnosing and resolving issues specific to these sophisticated units. From range ignitions that won't light to refrigerators struggling to maintain optimal temperatures, we bring a meticulous approach to every repair. Our service extends across Matthews, including homes in Providence and Lake Park, where discerning homeowners often select Thermador for its blend of professional-grade features and elegant design. We also service a range of other premium brands, ensuring that your entire kitchen runs seamlessly. Understanding that appliance issues can disrupt your daily routine, we offer same-day and emergency services to address critical problems promptly. Our commitment to transparency means you'll receive a clear explanation of the issue and a straightforward quote before any work begins, with the service call fee applied to your approved repair. Additionally, Star Appliance Repair is equipped to handle the unique demands of commercial and restaurant kitchen appliances, ensuring businesses can rely on us for their essential equipment.
Updated
If you're noticing any of these, it's time for a diagnostic.
Your refrigerator or freezer may not be reaching or maintaining the set temperature. This can manifest as food spoiling prematurely or ice cream not staying frozen. You might notice the compressor running constantly without cooling the interior.
You may find standing water under or around your appliance. This issue can be caused by a clogged defrost drain, a faulty water inlet valve, or damaged seals. Persistent leaks can lead to water damage on your flooring.
Strange sounds like grinding, buzzing, or knocking can indicate a problem. These noises might stem from a worn-out fan motor, a failing compressor, or an issue with the ice maker assembly. Pay attention to when the noise occurs.
One or more gas or electric burners on your cooktop or range may fail to ignite or stay lit. This can be due to faulty igniters, clogged burner ports, or issues with the gas supply or electrical ignition system.
Dishes emerge from the dishwasher still dirty, with food particles or residue. This could be due to blocked spray arms, a malfunctioning wash pump, insufficient water temperature, or improper detergent usage.
A handful of symptoms that mean it's time to stop and bring in a pro.
If you notice smoke emitting from your appliance or a distinct burning odor, immediately unplug the unit and do not attempt to use it. This indicates a potentially serious electrical or mechanical failure.
A large amount of water accumulating around the appliance, beyond a minor drip, could signify a major leak or blockage. Shut off the water supply to the appliance if possible and unplug it.
If you smell gas around your gas range, oven, or dryer, evacuate the area immediately and call your gas company or 911 from a safe distance. Do not operate any electrical switches or appliances.
transparent service-call pricing (applied to repair). We provide a written estimate before starting any repair. Parts are matched to your Thermador model before we order them.
Our technicians cover the following ZIP codes in Matthews, NC. Don't see yours? Call or book — we may still serve you.
Yes, Star Appliance Repair has extensive experience with Thermador appliances. Our technicians are skilled in addressing the specific complexities and high-performance features that Thermador is renowned for, ensuring your appliances are in capable hands.
We understand that appliance breakdowns are urgent. Star Appliance Repair offers same-day service and is available for emergency repairs 24/7, ensuring that we can address your Thermador appliance needs as quickly as possible.
Our service area includes Matthews and surrounding communities such as Charlotte, Concord, and Monroe. We also frequently provide service to neighborhoods like Wesley Chapel and Matthews Commercial Historic District, bringing our expertise directly to your home or business.
Our pricing model is straightforward. You'll receive a detailed estimate before we begin any work on your Thermador appliance. The initial service call fee is applied towards the total cost of your approved repair, ensuring there are no hidden charges.
Star Appliance Repair stands behind its work. We provide a comprehensive warranty on all parts and labor for your Thermador appliance repairs, giving you peace of mind and confidence in the service you receive.
We are an independent appliance repair service and are not affiliated with, authorized by, sponsored by, or endorsed by Thermador or its parent manufacturer.Thermador and all related trademarks are the property of their respective owners. Use of brand names is for informational and identification purposes only and does not imply any endorsement.
Five steps from your first call to the warranty receipt. No surprises.
Your technician examines the appliance, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
Targeted tests on the failing subsystem (compressor, control board, heating element, motor, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
After the repair we run the appliance through its normal cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the appliance's life (filter cleaning, drain maintenance, etc.) — included free.
GoogleSean was great. He explained everything, was kind and respectful. He really went out of his way not only to repair my dryer but made sure everything went back in place and ready to go. Thanks Sean you truly are a gentleman. I recommend 5 star excellent servic…
GoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
GoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
GoogleCalled Star appliance when our 5 year old Lg refrigerator went out. Had waited two days for lg to send a repair company out and the other company never showed up. I called star and Sean was at our house that afternoon. He dealt with lg, handled the warranty…
GoogleToday we replaced my garbage disposal. I think it was the fifth time I called Sean in the past six years. They are competent and price is sensible, but I always call Star because I trust them. Twice in the past they advised me to spend a little more and rep…
GoogleWow. Same day service, extremely detailed and clean! Honest, reliable! Even had to come back for an extra issue and took care of that as well! This was for our LG fridge…but there will be more for sure! Our new go-to appliance guy!
Service Area
Serving local cities within our SC + NC service area
Not sure if we cover you? Call us.
Neighborhoods we serve
Wesley Chapel · Matthews Commercial Historic District · Lake Park · Providence
Star Appliance Repair — licensed. We confirm your tech's arrival time.
