Same-day Viking repair from Star Appliance Repair — licensed.
Licensed
Serving Since
180-Day Warranty
Office hours Mon–Fri 8am–7pm · Sat 9am–4pm · Sun Closed (EDT)
Service call is FREE with any repair$0 diagnostic when we do the work.
2014
Serving Since
24/7/365
Emergency
Request Service
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher confirms your tech's exact arrival time. Live tracking link in every message.
Service call $125 — waived when you proceed with the repair
For residents of Matthews, NC, Star Appliance Repair offers expert service for your high-end Viking appliances. We understand the intricate workings of Viking’s premium line, from their professional ranges to sophisticated refrigeration systems, ensuring that your investment is maintained with the utmost care. Our team comprises experienced technicians dedicated to providing reliable repairs for Viking and other discerning brands like Cove, Smeg, Marvel, and Speed Queen. We pride ourselves on a transparent pricing model, where our service call fee is fully applied to your repair, meaning you only pay for the work needed to restore your appliance. We’re committed to serving the upscale communities around Matthews, including homes in Providence, providing the prompt, professional attention your luxury appliances deserve. Whether you're a home chef relying on your Viking range daily or a business owner with commercial kitchen equipment, our skilled technicians are equipped to handle a wide array of repair needs with efficiency and precision.
Updated
If you're noticing any of these, it's time for a diagnostic.
The burners on your Viking range may not ignite, or a specific burner might fail to reach the desired temperature. This can significantly impact your cooking capabilities and require immediate attention to restore full functionality.
If your Viking refrigerator or freezer isn't maintaining the correct temperature, food safety is at risk. You might notice insufficient cooling, or the unit may be running constantly without achieving the set temperature.
Your Viking dishwasher may leave food particles on dishes or fail to drain properly. Inconsistent cleaning performance can stem from various issues within the wash system, including spray arm or pump malfunctions.
Inaccurate oven temperatures, whether too hot or too cold, can ruin meals. If your Viking oven consistently deviates from the set temperature, it could indicate a problem with the thermostat, heating element, or control board.
A Viking ice maker that stops producing ice or produces very little can be frustrating. This issue often relates to water supply problems, a faulty fill valve, or a malfunctioning ice-making mechanism.
A handful of symptoms that mean it's time to stop and bring in a pro.
If you detect a persistent burning smell emanating from your appliance, especially if accompanied by visible smoke, immediately disconnect the power and contact a professional. This could indicate an electrical short or overheating component.
A substantial water leak from any appliance, particularly refrigerators or dishwashers, should be addressed promptly. Turn off the water supply to the appliance if possible and call for service to prevent water damage.
If your Viking appliance uses natural gas and you detect a gas odor, do not attempt to operate the appliance or use any electrical devices. Evacuate the area and call your gas company or emergency services immediately.
transparent service-call pricing (applied to repair). We provide a written estimate before starting any repair. Parts are matched to your Viking model before we order them.
Our technicians cover the following ZIP codes in Matthews, NC. Don't see yours? Call or book — we may still serve you.
Yes, while we service many premium brands, our technicians have extensive experience with Viking appliances. We are familiar with the unique engineering and components that make Viking a leader in professional-grade kitchen equipment, ensuring a high level of service for your specific model.
We offer same-day service for urgent Viking appliance issues. Our team is also available for emergency repairs 24/7, including weekends. We strive to provide the fastest possible response to minimize disruption to your household or business.
We proudly serve Matthews and surrounding communities, including Charlotte, Concord, Gastonia, and Huntersville. We also extend our services to neighborhoods such as Wesley Chapel and Lake Park, ensuring local residents have access to reliable Viking repair.
We operate on a transparent pricing model. The initial service call fee covers the diagnosis and is applied directly towards the cost of the repair. You will receive a clear quote before any work begins, ensuring no hidden fees and full understanding of the charges.
Yes, we stand behind the quality of our work. All repairs performed by Star Appliance Repair are backed by our comprehensive warranty, providing you with peace of mind that your Viking appliance is fixed correctly and built to last.
We are an independent appliance repair service and are not affiliated with, authorized by, sponsored by, or endorsed by Viking or its parent manufacturer.Viking and all related trademarks are the property of their respective owners. Use of brand names is for informational and identification purposes only and does not imply any endorsement.
Five steps from your first call to the warranty receipt. No surprises.
Your technician examines the appliance, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
Targeted tests on the failing subsystem (compressor, control board, heating element, motor, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
After the repair we run the appliance through its normal cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the appliance's life (filter cleaning, drain maintenance, etc.) — included free.
GoogleSean was great. He explained everything, was kind and respectful. He really went out of his way not only to repair my dryer but made sure everything went back in place and ready to go. Thanks Sean you truly are a gentleman. I recommend 5 star excellent servic…
GoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
GoogleExcellent professionalism. Johnny on the spot actually answers and does what he says i will refer him to my real estate clients
GoogleCalled Star appliance when our 5 year old Lg refrigerator went out. Had waited two days for lg to send a repair company out and the other company never showed up. I called star and Sean was at our house that afternoon. He dealt with lg, handled the warranty…
GoogleToday we replaced my garbage disposal. I think it was the fifth time I called Sean in the past six years. They are competent and price is sensible, but I always call Star because I trust them. Twice in the past they advised me to spend a little more and rep…
GoogleWow. Same day service, extremely detailed and clean! Honest, reliable! Even had to come back for an extra issue and took care of that as well! This was for our LG fridge…but there will be more for sure! Our new go-to appliance guy!
Service Area
Serving local cities within our SC + NC service area
Not sure if we cover you? Call us.
Neighborhoods we serve
Wesley Chapel · Matthews Commercial Historic District · Lake Park · Providence
Star Appliance Repair — licensed. We confirm your tech's arrival time.
